Most of us are familiar with the idea of roadside assistance. It is the service you call when your car lets you down. But beyond a simple tow, what does that call actually get you? Many drivers are surprised to learn just how comprehensive a roadside assistance service can be. Roadside assistance gives you a suite of services designed to solve common problems and get you back on your way as quickly and safely as possible.
At Hi-Way Towing, we’re the team on the other end of that call for countless drivers in our community. We know that understanding what is included in your roadside assistance plan can help you use it more effectively and with greater confidence. Let’s take a deep dive into the most common services and what you can expect when a professional arrives.
The Jump Start
A dead battery is one of the most frequent reasons for a roadside call. When a technician arrives for a jump start, they are doing more than just connecting a pair of cables.
A professional will first inspect your battery to make sure there are no obvious signs of damage or leaking that would make a jump start unsafe. They’ll use a commercial grade, portable jump box that delivers a clean and controlled electrical charge, which is much safer for modern vehicle electronics than connecting to another running car. After your car is started, a good technician will often test your alternator to make sure it is properly recharging your battery. This extra step can help you determine if you just need a new battery or if there is a larger issue with your charging system.
The Tire Change
A flat tire on the side of a busy road can be a dangerous situation. A roadside assistance tire change is a service that prioritizes safety above all else.
When a technician arrives, their first action will be to secure the scene. This means positioning their truck with its flashing lights to create a protective barrier between your vehicle and traffic. They will set out safety cones to alert other drivers. Only then will they begin the work of changing the tire. They have the professional tools to safely lift your vehicle and properly torque the lug nuts on your spare. This is a much safer and more reliable alternative to fumbling with the small, often inadequate tools that come with most cars.
The Lockout Service
Locking your keys in your car is a moment of pure frustration. A professional lockout service is designed to solve that problem without causing any damage to your vehicle.
Roadside technicians are trained in a variety of techniques to safely gain entry to a wide range of vehicle makes and models. They use specialized tools, like slim jims and inflatable wedges, to manipulate the lock mechanism without scratching your paint or damaging your door frame. This is a skill that requires a delicate touch and a lot of practice. It is a far cry from the risky old method of using a coat hanger.
The Fuel Delivery
Running out of gas is something that can happen to even the most attentive driver. A fuel delivery service is a simple but incredibly valuable part of a roadside assistance plan.
A technician will arrive with enough fuel, usually a couple of gallons, to get you to the nearest gas station. They’ll safely transfer the fuel to your tank, and they can often help to prime the fuel system if needed, which can be an issue in some modern vehicles. It’s a service that turns a potential multi-hour ordeal of walking to a gas station and back into a minor inconvenience.
The Tow
Sometimes, the problem cannot be fixed on the spot. This is when a tow is necessary. What is included in a tow can vary depending on your roadside plan.
Most plans cover towing up to a certain mileage limit, such as five or ten miles. This is often enough to get you to a nearby repair shop. If you need to be towed further, you may have to pay the additional mileage. A professional towing company like Hi-Way Towing can not only transport your vehicle safely but can also recommend reputable repair shops in the area if you are not familiar with your surroundings. They will use the proper equipment, whether it is a traditional hook and chain for an older vehicle or a flatbed for an all wheel drive or high end car, to ensure your vehicle is not damaged during transport.
Frequently Asked Questions About Roadside Services
Does roadside assistance cover the cost of a new battery or tire?
No. The service covers the labor of the jump start or tire change, but you are still responsible for the cost of any new parts, like a battery, or the repair of your flat tire.
What if I do not have a spare tire?
If your vehicle does not have a spare, the technician will tow you to the nearest tire shop where you can have your tire repaired or replaced.
Can roadside assistance help if my car is stuck in mud?
This is often called a “winch out” service and may or may not be included in a standard roadside plan. It is a good idea to check your policy for this specific coverage, especially if you live in an area with harsh weather.
Is there a limit to how far they will tow me?
Yes, most plans have a mileage limit. It is important to know what your limit is. Some premium plans offer longer towing distances, which can be very valuable if you break down in a rural area.
What information do I need to have when I call for service?
It’s helpful to have your exact location, a description of your vehicle, the nature of the problem, and your membership or policy number ready when you call.
A Complete System of Support
Hi-Way Towing is your comprehensive support system designed to handle the most common and frustrating vehicle issues. With our network of professional, vetted technicians who are ready to come to your aid, any time of day.
We understand that when you call for help, you’re looking for more than just a mechanical fix. You’re looking for a calm, professional, and reassuring presence in a stressful situation. And that’s exactly what we deliver as fast as possible!